How does kiosk mode let a business run loyalty without the customer's phone?

Updated: 2026-09-25 · Dawwerni team

Kiosk mode turns a tablet or a small screen at the counter into the game and check-in device: the cashier or the customer taps directly on that screen instead of scanning a QR code with a personal phone. It suits older customers, salons where hands are busy, or anywhere staff prefer to control the pace of the interaction.

When kiosk mode makes more sense than a phone scan

• Older customers who are less comfortable scanning QR codes on their own phone
• Hair and beauty salons where the client's hands or phone are not free during service
• Fast checkout lines where staff want a fully controlled, few-second interaction
• Businesses without reliable customer WiFi, where a dedicated tablet on the counter's own connection is more consistent

How the flow works in kiosk mode

• A tablet or small screen sits at the counter, locked into the loyalty and games app
• The cashier enters the customer's phone number or looks up their profile after payment
• The customer (or the cashier, if the customer prefers) taps the screen to play the game
• The reward and any review invitation are sent by SMS or shown on screen for the customer to note
• The device stays locked in kiosk mode so staff or customers cannot exit into other apps

Setting it up correctly

• Use a tablet stand fixed at eye level near the register, not held loosely
• Set an idle screen that resets automatically after each customer
• Give staff a short, memorized line to invite the customer to play (see the cashier script for reviews and loyalty)
• Combine kiosk mode with a QR code as backup for customers who do prefer their own phone

Kiosk mode vs QR code: not a competition

Kiosk mode does not replace QR codes or NFC — it is an additional entry point for the same loyalty and games system. Many salons and small counters run kiosk mode as the primary flow and still print a QR code on the receipt for customers who want to check their points or the reward later on their own phone.

How Dawwerni supports kiosk mode

Dawwerni's kiosk mode locks a tablet or counter screen into the games and loyalty flow: staff enter the customer's number, the customer plays a game (spin wheel, mystery door, quiz and others), the reward is saved to their CRM profile for the next visit, and a review invitation follows by SMS. The same customer profile and history stay unified whether they used kiosk mode, a QR code or an NFC tap.