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Customer loyalty program in Bahrain: turn weekend visitors into regulars

Dawwerni is a customer loyalty program for Bahrain that runs in the browser: guests scan a QR code, play a short game and win a reward valid on their next visit, while their profile lands in your CRM. Bahraini example: a restaurant in Adliya serving weekend visitors who drive over the causeway gives them a reward valid for four weeks and saves their number to send an offer before the following weekend.

At a glance

Who it suits in Bahrain

Restaurants and cafés, salons and barbers, mall retailers, gaming lounges, bakeries and sweet shops

Most used modules here

QR games, points and stamp card, QR menu and bookings, gift cards, CRM

Distinct audience

Residents, expats and weekend visitors from neighbouring countries

Languages

Arabic and English from the same QR

Setup

Remote, about 10 minutes

Plan and till

USD worldwide plan with a local quote; ask us about the POS in your currency

The Bahrain market: loyal residents and weekend visitors

Bahrain is small and busy. You serve two audiences: residents of Manama, Muharraq and Riffa who visit the same places every week, and weekend visitors from neighbouring countries who cross the King Fahd Causeway and fill restaurants and malls from Thursday evening to Saturday.

Residents respond to points, a stamp card and VIP levels. Weekend visitors need a reason to come back on their next trip: a reward valid for several weeks and, with their consent, a profile in your CRM so you can message them before the next long weekend. Dawwerni handles both from the same QR code.

Adliya’s restaurant streets, Seef’s malls, Juffair’s late nights and Amwaj’s waterfront dining all depend on discovery through Instagram and Google Maps. For more ideas, see the restaurant loyalty page.

How Dawwerni works in a Bahraini venue

1. Place a QR code on tables, the counter, the bill, delivery bags or an Instagram story.
2. The guest scans with the phone camera, no app, and picks Arabic or English.
3. They play a short game: spin wheel, mystery doors, quiz or scratch card.
4. They win a reward you choose, with a unique code the cashier verifies by QR.
5. They are invited, optionally, to follow you on Instagram and leave an honest Google review; the reward never depends on the review.
6. You set the reward validity, for example four weeks for weekend visitors, so they return on their next trip.

Modules that fit Bahrain’s sectors

Restaurants and cafés

A bilingual QR menu with photos and calories, table reservations from the menu with table assignment, and menu screens with dayparting for breakfast, lunch and dinner. For cafés: a digital stamp card and VIP levels. See the café page.

Mall retail

Points per purchase, gift cards sent by WhatsApp with partial redemption, a tablet in kiosk mode at the counter for a quick game, and neighbour partnerships with cross-offers and zero customer-data sharing. See the retail page.

Salons and barbershops

Online booking with automatic reminders, a numbered walk-in queue, a daily board per barber with commissions and tips, and automatic birthday offers.

Gaming lounges

PlayStation and billiards sessions by the hour on a tablet, café orders on the same tab, device booking by QR and FIFA tournaments on the TV, with a leaderboard that shows only first name and initial.

Bahrain’s seasons

• Long weekends and school holidays in neighbouring countries: peak causeway traffic; prepare rewards valid for several weeks.
• Ramadan: activity runs from iftar to suhoor, and the ghabga gatherings and mid-month Gergaoon suit sweets and family offers.
• National Day in December: a festive theme and an Instagram contest with a fair draw.
• Formula 1 weekend in spring: an extra week of visitors for restaurants, hotels and malls.
• Winter: outdoor seating in Amwaj and Adliya, ideal for quiz and karaoke nights.
• Summer: life moves indoors and late; points keep residents engaged.

Draws and reviews

Promotional draws and competitions in Bahrain may need a permit from the ministry responsible for commerce. Check with the authority or a lawyer before launching a public draw. A daily loyalty game with small rewards is different from a public raffle on large prizes; decide after checking.

Google’s policy: the same invitation to every guest for an honest, optional review, no reward linked to it and no targeting of happy guests only. Make a poster with the free Google review QR generator.

Plan, currency and POS

Dawwerni is sold in Bahrain on the USD worldwide plan, with a local quote on request, a 7-day free trial and a free plan for one business. The Bahraini dinar is not in the current POS currency list, so ask us about the POS in your currency, and start with games, loyalty, the QR menu, bookings and CRM next to your till, with Foodics, Loyverse or API integrations.

If many of your guests come from Saudi Arabia’s Eastern Province, see the Eastern Province page; for the whole region, see Dawwerni in the Gulf.

Getting started

1. Remote setup call in Arabic or English.
2. Choose the first game, rewards and their validity.
3. Print stickers and table tents from the print kit.
4. Train the cashier to invite every guest with the same line.
5. Review numbers after two weeks: players, codes redeemed, returning guests.

Real-life examples in Bahrain

Dawwerni modules that fit in Bahrain